Transaction cancellation

Right to cancel a transaction:

A customer who purchased a product from Dundee may cancel the transaction in accordance with the provisions of the law.

The cancellation notice will be submitted within 14 days from the date of receipt of the product or receipt of transaction details - whichever is later.

For a senior citizen, new immigrant or person with a disability (according to the definitions of the law) who made a remote transaction in a conversation with the company - the right to cancel will be valid for up to 4 months from the date of making the transaction, receiving the product or receiving the transaction details - whichever is later.

In transactions made in branches or pop-ups – the purchase can be canceled within two days of the purchase date (which do not include rest days), and this is only for jewelry whose price does not exceed 3,000 NIS.

How to deliver a cancellation notice:

Cancellation notice can be submitted in one of the following ways:

1. By phone or via WhatsApp to customer service – 052-3580633

2. Email: info@dgjewelrys.com

The message must include: full name, ID number, transaction details, and in the case of an oral request - additional identifying information may be required.

Refund:

Upon cancellation of a transaction as stated, the customer will be refunded the amount he paid within 14 days of receiving the cancellation notice, less a cancellation fee of 5% or 100 NIS - whichever is lower.

A refund will be given after the product is returned, as much as possible in its original packaging, along with an invoice/exchange voucher.

In cases of defect or non-conformity:

In the event of cancellation due to a product defect, non-conformity, delay in delivery or breach of the terms of the contract – no cancellation fees will be charged, and collection will be carried out at the company's expense from the place where the product was delivered.